Beware of banking fraud — Cyber Security Authority cautions

Cyber Security Authority (CSA) is warning customers of banks against a new wave of fraudulent banking schemes online.

According to the CSA, “customers of these banks first receive an SMS supposedly from their bank informing them that they will be receiving a call from an agent who will be assisting them to link their Ghana Cards with their accounts and credit/debit (ATM) cards.”

“The supposed agents of the banks then reach out to customers, requesting for personal identifiable information (PII) including Ghana Card details, primary account numbers (PAN) of debit/credit cards, card verification value (CVV) numbers, expiry date of the cards, One Time Password (OTP) among others, as part of the linking process.

“Once the requested information is provided, the fraudsters undertake several online transactions, causing financial loss to victims,” the CSA’s statement stated.

The Cyber Security Authority has, in view of the above, made recommendations to safeguard banking customers.

“Never share personal identifiable information including pin codes, debit/credit card verification values (CVVs) and OTPs with anyone.

“Visit/Call your nearest bank branch for clarification if in doubt of unusual requests,” it advised.

In conclusion, the CSA reminded the general public that it has “24-hour Cybersecurity/Cybercrime Incident Reporting Points of Contact (PoC) for reporting cybercrimes and for seeking guidance and assistance on online activities.

“Call or Text – 292, WhatsApp – 050 150 3111, Email –,” it encouraged.

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