DVLA Board embarks on nationwide tour assessing regional performances

DVLA Board embarks on nationwide tour assessing regional performances

The Driver and Vehicle Licensing Authority (DVLA) is leaving no stone unturned in its quest to offer Ghanaians with quality services.

To this end, the Authority, is using technology, quality human resources, and infrastructure to support its operations.

A member of the board of directors of the Authority, Francis Yaw Agbozo, disclosed this in an interview following an assessment visit made to the Takoradi office of DVLA.

The Driver and Vehicle Licensing Authority, according to the board, envisions to become a world-class organization with acceptable standards for driver and vehicle licensing.

The overall goal of the authority, is to get certified drivers and vehicles on the road as simply and efficiently as possible, while ensuring road security and safety.

For the authority, the continuous incorporation of People, Process, Technology principles, is to augment the foundational digitalization framework that is propelling the Authority to march towards service excellence.

The cardinal approach is to continually improve processes applied within a globally standardized quality management system.

Management, and for that matter, the board would, therefore, commit to work within applicable statutory, regulatory requirements established to ensure excellent delivery of services.

As part of activities to monitor and evaluate performance of the regional offices and branches of the authority, the board members of the authority is embarking on a nationwide tour to assess the regional offices and branches to provide cutting edge solutions that would further enhance quality service delivery

Francis Yao Agbozo, who is a member of the DVLA board, said the nationwide visit to the offices of the authority would afford them an opportunity to inspect, monitor and evaluate performance of the office.

As part of activities, they would also assess challenges facing these operational offices opened nationwide

“We are trying to cover all the country to see and ascertain the situation within which they are working, the tools they are using to work, and the problems they are facing so that we can see how we are able to address them”

On technology and digitization, he also had this to say “We have gone digital already. Is not any new thing. You are aware we have gone digital. Now your vehicle records are digital, everything, your license, everything is digital ”

Continuing, he said “We have a lot of innovations going on, new offices being opened, the recent one was Techiman, we have commissioned an ultra-modern office there.

In summary he said “DVLA has a brighter future”

By: Zambaga Rufai Saminu | Metrotvonline.com | Ghana

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