The Minister for Communication, Digital Technology and Innovations, Samuel Nartey George, has urged MTN Ghana to improve service delivery, pricing and network coverage as the telecommunications company launched its 30th anniversary celebrations in Accra.
Speaking at the launch event at MTN House on Wednesday, the Minister praised the company for its contribution to Ghana’s telecommunications sector but said its dominance in the market comes with greater responsibility to consumers.
He said Ghana’s telecom industry had grown from limited fixed line access in the 1990s into a modern digital ecosystem with more than 40 million subscriptions, with MTN playing a major role through investments in network infrastructure, mobile money services and digital innovation.
Mr George also acknowledged MTN’s recently announced US$1 billion investment in network expansion and described the company as one of Ghana’s largest corporate taxpayers.
However, he said the company’s position as a Significant Market Power operator meant both the public and government would expect higher standards.
“That designation is not a criticism; it is a recognition of your scale. But it also means the public and the Ministry will hold MTN to a higher standard on pricing, quality of service, network availability, and transparency,” he said.
The Minister pointed to concerns from consumers over high data costs, poor network coverage in some rural communities, dropped calls and delays in resolving customer complaints.
He said investments in infrastructure must lead to visible improvements in customer experience across the country.
Mr George also called for stronger collaboration between government, regulators and industry players to tackle challenges including cybersecurity, infrastructure protection, digital inclusion and the digital skills gap.
He said the Ministry was reviewing policies on spectrum management and data protection to support the next phase of growth in the sector.
The Minister also urged telecom operators to invest in underserved communities as Ghana prepares for opportunities linked to 5G technology, artificial intelligence, cloud computing and the Internet of Things.
The Chief Executive Officer of MTN Ghana, Stephen Blewett, described the anniversary as a reflection on three decades of connection and national development.
He said the company’s impact went beyond telecommunications infrastructure and focused on how connectivity had transformed lives and businesses across the country.
“This is not just a corporate anniversary. It is a national story, three decades of connection, progress, and possibility,” he said.
Mr Blewett said MTN remained committed to meeting the expectations of customers and government, while announcing a series of promotions and customer engagement activities to mark the anniversary celebrations.
MTN Ghana’s Chief Corporate Services and Sustainability Officer, Adjoa Wiafe, said the anniversary was about the company’s impact on people and communities rather than the passage of time.
She said MTN had evolved from a connectivity provider into a major driver of digital and financial inclusion, supporting homes, schools, businesses and healthcare institutions across Ghana.
“Today is not about age; it is about impact. We are celebrating how far we have come and the lives we have touched,” she said.
