The Chief Executive Officer of the National Petroleum Authority (NPA), Godwin Edudzi Tamakloe, has reaffirmed the Authority’s commitment to protecting consumers and maintaining quality standards in Ghana’s downstream petroleum sector.
Speaking at the 2026 World Consumer Rights Day celebration, Mr Tamakloe said consumer protection must remain at the heart of energy sector regulation, stressing that access to safe, reliable and fairly priced petroleum products is essential for national development.
He said the downstream petroleum sector continues to support Ghana’s economy by powering transportation, industry, agriculture and households. According to him, the NPA, under the Ministry of Energy and Green Transition, is focused on promoting efficiency, competition and consumer protection across the sector.
Mr Tamakloe outlined measures the Authority has introduced to strengthen oversight, including the Inspection and Monitoring Directorate and the Quality Assurance Directorate, which are responsible for enforcing standards and safeguarding the quality of petroleum products.
He also announced that the NPA’s Consumer Services Department has been upgraded into a full Directorate to improve how complaints are handled.
The Authority has also established a dedicated call centre to make it easier for consumers to report concerns and seek assistance.
Consumers can contact the NPA through 0302 550 380, 0800 123 000 (Telecel), and 054 500 6111 (MTN).
On policy issues, Mr Tamakloe addressed concerns over the fuel price floor policy, saying it was introduced to prevent unfair pricing practices and promote market stability.
He acknowledged the ongoing public debate over the policy and assured stakeholders that the Authority is reviewing concerns to ensure its interventions ultimately serve consumers’ interests.
He also noted that global geopolitical tensions, particularly involving the United States, Israel and Iran, continue to affect crude oil prices, with implications for fuel prices in Ghana.
Mr Tamakloe called for stronger collaboration among regulators, oil marketing companies, consumer advocacy groups, academia and the media to develop policies that promote transparency, accountability and fairness in the downstream petroleum sector.
He urged stakeholders to use the occasion to propose practical solutions that would strengthen consumer confidence and improve service delivery.
By: Vanessa Edotom Boateng | Metrotvonline.com | Ghana
