The Annual Hajj and Umrah Conference and Exhibition has been scheduled to take place in Jeddah from November 9 to 12, 2025.
The event is being organized by the Ministry of Hajj and Umrah in partnership with the Pilgrims Experience Program (PEP) to enhance pilgrim services, promote innovation, and foster proactive leadership, transparency, and crisis management across all Hajj-related sectors.
The Pilgrims Experience Program (PEP), as a strategic body, seeks to enrich the spiritual journey of pilgrims by providing world-class facilities, efficient logistics, improved infrastructure, and digitalized services to ensure every pilgrim enjoys an unforgettable spiritual experience.
This highly anticipated annual gathering of major Hajj and Umrah stakeholders serves as a vital global platform for collaboration and dialogue on leadership, technology, services, logistics, and communication.
It brings together experts, policymakers, and entrepreneurs involved in Hajj operations to identify challenges, develop solutions, and strengthen international cooperation among service providers, participating organizations, and countries.
According to the Ministry of Hajj and Umrah, this year’s conference will focus on enhancing pilgrim services and leveraging modern technologies, including artificial intelligence (AI), digital reporting systems and social media ecosystems to create a more integrated and meaningful experience for all pilgrims.
Key Focus Areas
- Improving Pilgrim Services:
The conference is dedicated to improving the quality of services for pilgrims by addressing challenges in accommodation, transportation, feeding, and crowd management.
It also aims to foster a competitive and transparent environment among service providers.
- Technological Advancements:
The event will serve as a platform to explore and propose the implementation of the latest technological solutions. It will also address the impact of unregulated social media on public perception, emphasizing ethical and factual communication to counter misinformation and sensational content. - Strengthening International Collaboration:
The conference promotes cooperation among government institutions, private companies, and service providers to create a more integrated and efficient Hajj experience.
It also seeks to enhance government-to-government, business-to-business, and people-to-people relations through effective transnational communication.
- Promoting a Shared Global Experience:
The global Hajj experience represents a profoundly unifying pilgrimage that connects millions of Muslims from diverse backgrounds through a shared spiritual journey.
It stands as a testament to global peace, humility, equality, and solidarity before Allah. The conference will highlight how this collective spiritual experience can serve as a model for unity, empathy, and harmony across the world.
Ghana is expected to participate in this year’s conference and exhibition, which will span 52,000 square meters and feature over 260 exhibitors showcasing the latest technologies and services.
The conference program will include more than 80 sessions and 60 workshops, featuring international speakers and industry experts.
Source: Mohammed Amin Lamptey (Director of Communications, Pilgrims Affairs Office of Ghana)
