The Consumer Protection Agency (CPA) has accused British Airways of imposing an additional $50 cost to Ghanaians trying to purchase flight tickets.
According to CPA, the extra price is illegal, and demanded British Airways to stop charging it immediately.
In a statement available to Metro TV, the Agency said the “CPA’s attention has been drawn to an illegal practice by British Airways with regard to paying for your airline tickets with cash at Standard Charted Bank. BA and Standard Charted Bank have decided to charge $50 for paying off your ticket at their branches, this is an illegal practice, and we are urging BA to stop immediately.”
The Consumer Protection Agency alleges that the charge is a result of a deal that Standard Chartered Bank and the airline made.
The passenger, CPA said, should not be caught in the middle of any agreement between the two businesses.
“If BA and Standard Charted Bank have gone into any agreement, the passengers of BA should not be asked to pay any extra money besides the fare of the reservation”.
“Per our investigation, this is BA that has instructed Standard Charted Bank to charge this ridiculous extra charge of $50 on top of your ticket price.”
The CPA further invited any members of the flying public who had been charged an extra fee to contact them so that they can receive a refund.
“Anybody that has paid this extra $50 to Standard Charted Bank should not hesitate in contacting CPA for us to enable them get a refund.”
